Take advantage of SMS communication as an efficient way to engage stakeholders, complementing email communications and increasing engagement touchpoints.
DevMan and its partners adhere to for ethical SMS use.
•Make use of templates to control communication styles.
•Add merge tags for personalisation.
•SMS delivery status – see whether an SMS was delivered.
•DevMan will check for non-supported characters before sending the SMS and make adjustments. |
•Text messages to International numbers and local text messages longer than 160 characters are treated as multiple credits.
•Sending bulk messages via a prepared template is considered best practice. Contact the Support Team for assistance or see the tutorial below.
•Sending bulk messages with an embedded URL must be sent via a template.
•When sending a mailshot, a pop-up notification might advise of the number of credits available. If insufficient credit is available, you can still send the message as it will be placed in the queue - our Support Team regularly loads credits. |
There are a number of ways to view a sent SMS:
•From the person / organisation page, select View > Communication. Filter on SMS. From the list displayed, click on the one that you want to view. If the SMS you want to view is showing on the profile summary page, you can click on it to open it.
•From the Communication tab, select SMS > View then select Itemised list. Here you can filter by Date sent / Recipient etc. and then click on the SMS you want to view. |
From the Communication dashboard, select SMS > View, then select Itemised list. If you wish, you can now filter on Sender / Status and you will be able to see the Delivery status for each SMS sent.
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Sent
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Successfully submitted to the network.
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Delivered
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Delivery confirmed by handset.
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Responded
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Replied to the message. The response can be viewed in the delivery details of the particular SMS.
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Failed
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Number does not exist or is invalid.
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Undeliverable
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Network indicated the message cannot be delivered.
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Select Communication > SMS > Problem Numbers
Update the numbers on the related person profile.
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If you have a spreadsheet of numbers that are not on DevMan, it is possible to import the list and bulk send an SMS.
Please contact the Support Team for assistance.
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DevMan adheres to best practice as outlined in the code of conduct.
•SMS will be sent out between 06:00 and 20:00 SAST (GMT+2).
•SMS sent after hours between 20:00 and 06:00 will be put on hold and sent out at 06:00 SAST (GMT+2). |
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